Return Policy

We offer a 30-day return policy. This means you have 30 days after receiving your order to request a return.

Return Eligibility

To be eligible for a return, your item must be unused and in the same condition that you received it, preferably in its original packaging. You will also need proof of purchase.

To start a return, please contact us at vaylo22support@gmail.com. Please do not send your order back before contacting us and receiving return instructions.

If your return is approved, we will provide you with instructions on where and how to return your item.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it. If your item arrives damaged, defective, or you received the wrong item, contact us at vaylo22support@gmail.com as soon as possible.

Please include your order number and, when applicable, photos of the item and the packaging so we can review the issue and help resolve it.

Non-Returnable Items

Certain items may not be eligible for return, including personalized or custom-made products and items that cannot be resold for health or safety reasons.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for us to process the refund. Your bank or payment provider may require additional time for the refund to appear in your account.

Return Shipping

Unless the item is defective, damaged, or incorrect, the customer is responsible for the cost of return shipping.

If the item is defective, damaged, or incorrect, please contact us before returning it so we can provide the appropriate return instructions.

If you have any questions about our return policy, please contact us at vaylo22support@gmail.com.